Uniphore is an advanced technology startup that is focused on developing conversational artificial intelligence (AI) capabilities. The startup believes that the “future of customer service is every voice being truly heard,” according to Uniphore. Ultimately, the technology startup’s vision is to help connect humans and machines through accurate voice. Uniphore’s technology takes a more proactive approach by recognizing and understanding the intent and reasoning behind a customer’s call before predicting what to do next. The Uniphore platform is comprised of Conversational Analytics, Conversational Assistant, and Conversation Security, which are all geared to help companies with being able to provide a more complete customer service approach.
The AI technology startup announced it secured $51 million Series C funding, led by March Capital Partners. Other participants included CXO Fund, Sistema Asia, ITP, Chiratae Ventures, Patni Family, Iron Pillar, and more. Not only does the Series C represent the largest funding obtained by Uniphore, it also is one of the most substantial funding rounds focusing on conversational AI. The proceeds will be utilized to speed-up commercialization in North America, invest in R&D, and expand employee team.
Uniphore Press Release:
PALO ALTO, CA, Uniphore, the global conversational AI technology company, is gaining momentum and announced today it raised $51M in Series C funding.
The round was led by March Capital Partners, with participation from Chiratae Ventures (formerly IDG Ventures), Sistema Asia, CXO Fund, ITP, Iron Pillar, Patni Family, plus other investors. The new round of funding is Uniphore’s largest to date and marks one of the most substantial funding rounds in the conversational AI sector.
Uniphore will use the funds to accelerate its go-to-market in North America, invest in research and development for the next wave of innovation on its platform and grow its talented employee base globally.
“Today’s announcement of our Series C funding represents a major milestone for Uniphore and the Conversational AI market as a whole. This funding will accelerate our vision to redefine customer service through AI-enabled Conversational Service Automation (CSA). We have always been strong innovators, and our global customers continue to rely on our solutions to help them deliver exceptional customer service. With this new round of funding, we will be able to accelerate our global expansion and better serve our customers by developing and delivering innovative CSA solutions to more organizations around the world,” said Umesh Sachdev, CEO and Cofounder, Uniphore.
Sumant Mandal, Managing Director of March Capital Partners, added: “Uniphore recognized early on that the customer service industry had fundamental limitations which were not being addressed. Brands were not building meaningful relationships with their customers because they were simply reacting, rather than being proactive. Uniphore’s conversational AI technology is changing the way brands are serving and engaging with their customers. Uniphore’s unique technology enables a proactive approach by recognizing the true intent of customer calls and predicting what is coming next. Uniphore is not only anticipating what the future of customer service will be – they are leading the charge, and we look forward to working closely with them as they continue to innovate. We are excited to be part of the journey of a world-class team building globally competitive products at Uniphore.”
John Chambers, CEO and founder of JC2 Ventures, and an active advisor to Uniphore, who picked up a 10% stake in Uniphore in 2017, welcomed the funding: “Uniphore’s continued success is a testament to the company’s ability to foresee the next market transition and evolve the business model based on that insight promptly. Uniphore’s innovative conversational AI solutions address the growing needs of businesses to provide personalized customer experiences more efficiently and effectively. I believe Umesh and his team are well positioned to revolutionize the customer service industry while continuing to expand the market share. I echo March Capital’s sentiment that the future is extremely bright for Uniphore.”
Most recently, Uniphore CEO Umesh Sachdev moved to Silicon Valley to expand the company’s reach in North America. The move has paved the way for several strategic new hires. Annie Weckesser, veteran of Cisco and NIO, joined as Chief Marketing and People Officer in April. Additionally, in May, Jafar Syed, joined as Chief Strategy & Growth Officer from NTT Data, and in June, Karen Smith, former executive at Directly and Convergys, started with Uniphore as Chief Revenue Officer. Additionally, Mary Ann Bianco joined as Chief Customer Officer after leading customer success for Oracle’s Cloud SaaS applications business. In July, Ashwin Chalapathy joined as Managing Director in India and Senior Vice President, Services, Asia Pacific. In 2018, the company experienced 300% year-over-year growth and the year prior, Uniphore had an exciting Series B round with participation by various existing and new investors including IDG Ventures, IIFL and JC2 Ventures. Some of Uniphore’s customers include BNP Paribas, NTT Data, and PNB MetLife.
Uniphore is a global Conversational AI technology company with offices in the U.S., India and Singapore. Uniphore believes the future of customer service is every voice being truly heard. The Company’s vision is to bridge the gap between people and machines through voice. Uniphore enables businesses globally to deliver transformational customer service by providing a platform of Conversational Analytics, Conversational Assistant and Conversational Security that changes the way enterprises engage their consumers, build loyalty and realize efficiencies.