Emerging technologies are often used in complimentary ways. Artificial intelligence is applicable to almost any industry, tying into manufacturing, drone flight, chemistry and biotechnology and even customer service. These sophisticated AI programs are rapidly approaching the ability to pass the much-famed Turing Test, used as the gold standard for the appearance of near-human processes. Adaptive AI is already in use across the customer service field, filling in when human agents are unavailable. Blockchain start-up Synthetics AI intends to create an ecosystem for these customer service chatbots, pre-trained and ready for immediate implementation.
Large companies like Google and Amazon have the necessary capital to develop their only slew of artificial intelligence programs. Smaller start-ups often lack the expendable funds to invest in AI – even if it will dramatically help their business model. As a result, a market niche exists for someone to create and then pre-train machine learning AI programs for a variety of tasks. Synthetics AI will produce those chatbots, ensure that they have the necessary data sets to perform their functions, and then sell them in an internal marketplace through the use of their upcoming SYNT token.
Machine Learning AI and their Development
There are several hurdles to overcome in the process of AI development – only the first of which is cost. Even after the creation of a complete machine learning AI system, it will require enough data to function properly in the appropriate field. Customer service chatbots need to know extensive information about their company’s products. Further, they need to be able to troubleshoot any issues as effectively as a human agent. Although these chatbots can be used to augment customer service, rather than replace it, the more that they are capable of handling on their own, the better.
The truly critical component of ensuring a quality customer service experience is through personality. The cold, sterile chatbots of the past often left customers feeling unappreciated or completely put off. Now, machine learning chatbots can ‘read’ the reactions of a customer and respond appropriately. If their messages are growing more agitated, they can forward the situation to a human agent. If the customer asks questions that the chatbot has previously answered with another client, they can refer to that learning bank to help solve an issue.
Prior chatbots, when opened to the public, assimilated a large amount of ‘junk’ data that had detrimental effects on their performance. Many users, as they were not invested in the project, did their best to sabotage the learning process and create ‘humorous’ reactions. An internal learning process like that proposed by Synthetics AI avoids this entirely.
Proof of Concept – The TradePal AI Concierge
To demonstrate the abilities of their AI ecosystem, Synthetics AI created the TradePal AI Concierge chatbot. This system can be accessed through a variety of messaging services, and uses their artificial intelligence programs to provide up to date analysis of the user’s crypto portfolio. Information is aggregated from across the Internet to keep the program fully updated on market trends and investor emotion levels in regard to various projects. Natural language processing or NLP is native to the system and ensures that new users do not need to learn difficult or obscure syntax to get the answers that they are seeking. Chatbots for financial planning purposes are a rapidly growing industry, and Synthetics AI is poised to be one of the first for the cryptocurrency sphere.
This chatbot provides the perfect test bed for Synthetics AI’s ambitious machine learning program. Once they have established their token and created their marketplace, other AI producers will be able to use the system to develop and produce their own customized chatbots. The data points gathered through this production and the TradePal AI Concierge will be available on the blockchain to help future development.
Disclosure: Spotlight Growth was not compensated for the creation of this content. This content was created for informational and entertainment purposes only. Synthetic AI is currently undergoing an ICO, but we are in no way affiliated with this offering or platform. This content does not constitute a recommendation to buy, sell, or participate in the ICO or platform. ICOs are extremely speculative and investors must weigh risks associated before participating. Consult a financial advisor to discuss if ICOs are right for you.
Article By: Adam Stone